Suggestions and complaints

We continually strive to improve our services and welcome any helpful suggestions you may have. Please post your ideas and comments into the Patient Feedback box by the side of the Reception desk or complete the online questionnaire after your appointment. Sometimes things go wrong and there is a practice complaints procedure in place, which complies with National Guidelines. We value the opportunity to work with our patients, so please speak to our Practice Manager initially if you’re unhappy with our service. Download a copy of our Complaints Leaflet if you feel you need to make a formal complaint.

Alternatively you may wish to contact the Cheshire and Merseyside Integrated Care Board.

  • Telephone: 0800 132 996
  • Email: [email protected]
  • Writing to us: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY